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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Oswestry

Pharmacy Weight Loss Oswestry
GPhC Registration No. 9012511
Effective Date: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Oswestry is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight loss consultations and prescription services to patients in Oswestry and across England and Wales. Our pharmacy operates in full compliance with General Pharmaceutical Council regulations and UK law.

2. Eligibility

To use our services, you must:

We reserve the right to refuse service to any individual who does not meet clinical eligibility criteria or who provides false information. Eligibility is assessed at the sole discretion of our prescribing clinician.

3. Prescriptions

All prescriptions issued through Pharmacy Weight Loss Oswestry are generated following a clinical assessment conducted via our online consultation platform. A prescription will only be issued where it is clinically appropriate and safe to do so.

Prescriptions remain the property of the prescriber and are issued in accordance with UK prescribing guidelines. You must not share, sell, or transfer any prescription or medication issued to you. Providing false or misleading information to obtain a prescription is a criminal offence under UK law.

We reserve the right to decline, cancel, or withdraw a prescription at any time if clinical concerns arise or if you fail to disclose relevant medical information.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely using encrypted payment technology.

Prices displayed on our website are inclusive of VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

We do not store full card details on our systems. Payment processing is handled by a compliant third-party provider.

5. Delivery

Once your consultation has been reviewed and your prescription approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery timescales thereafter are subject to the postal or courier service used.

Delivery is available to addresses within England and Wales only. We cannot be held responsible for delays caused by Royal Mail, courier providers, or circumstances beyond our control. If your medication is lost or damaged in transit, please contact us promptly so we can assist.

Medications will be packaged discreetly and in appropriate conditions to maintain product integrity.

6. Cancellations and Refunds

You have the right to cancel your order within 14 days of purchase under the Consumer Contracts Regulations 2013, provided your medication has not been dispatched. Once medication has been dispensed and dispatched, we are unable to accept returns or offer refunds for safety and hygiene reasons.

Consultation fees, where applicable, are non-refundable once the clinical assessment has been completed. To cancel an order before dispatch, please contact us as soon as possible at the email address provided on our website.

7. Medical Disclaimer

Our services do not replace your regular GP or NHS healthcare provider. The information and treatments provided are intended to complement, not substitute, professional medical advice. You should always inform your GP of any medications prescribed through our service.

We cannot guarantee specific weight loss outcomes. Results vary between individuals. If you experience side effects or a medical emergency, stop taking your medication and seek immediate medical attention by calling 999 or visiting your nearest A&E.

8. Privacy and Data

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for providing and improving our services and will never be sold to third parties.

We aim to respond to all data-related enquiries within 48 hours. For data requests or concerns, please contact our Data Controller via the contact details on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be published on our website. Continued use of our services following any changes constitutes your acceptance of the revised terms.

Last updated: July 2026 — Pharmacy Weight Loss Oswestry, GPhC No. 9012511