Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Oswestry | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Oswestry is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Oswestry and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

• Full name, date of birth, and contact details (address, email, phone number)
• Medical history, current medications, and health conditions
• Consultation responses and weight loss treatment information
• Payment and billing information (processed securely via our payment provider)
• Device and browsing data collected via cookies when you visit our website

3. How We Use Your Data

Your information is used to deliver safe, personalised pharmacy services. Specifically, we use your data to:

• Assess your suitability for weight loss treatments through our pharmacist-led consultation process
• Process and fulfil your orders, with delivery within 1 working day once approved by our pharmacist
• Maintain accurate medication and health records as required by pharmacy regulations
• Communicate with you regarding your orders, treatment, or account
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our services and website through analysis of usage data

Our lawful basis for processing health data is the provision of healthcare treatment. For other personal data, we rely on legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. We use:

• Essential cookies — required for the website to operate and for secure checkout
• Analytics cookies — help us understand how visitors use our site so we can make improvements
• Marketing cookies — used to deliver relevant content and advertisements (only with your consent)

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery and courier services to fulfil your order
• Secure payment processors to handle transactions
• IT and website hosting providers who support our systems
• Regulatory bodies such as the GPhC where we are legally required to do so
• Other healthcare professionals, with your consent, if required for your safe treatment

All third-party providers are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial and transaction records are kept for 6 years in accordance with HMRC requirements. After the applicable retention period, your data is securely deleted.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal and health data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to ensure continued security.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Oswestry
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.